Autel Support Communities
Autel Support Communities
Welcome, Guest     Sign in
Communities > Diagnostic & Analysis System > MaxiDas > I cannot get my MD802 to register
I cannot get my MD802 to register

2598 Views 5 Replies Latest reply: 2013-06-07 04:46:22


  •   Level 1   
    (0) points
    craigmcmurdo
    2013-04-22 19:59:12
    Hello, I followed the instructions in the manual to register my MD802 (visited www.maxidas.com, clicked registration, entered my unit's serial number and register password) and I keep getting an error screen. I cannot log into my account at www.maxidas.com, and I cannot use Autel Update to update to check the files on my SD card. Can you please check my account and send me an email to tell me what I need to do to get this fixed? My email address is zakmartin@yahoo.com Thank you kindly for any help you can give me.

  •   Level 1   
    (0) points
    craigmcmurdo
    2013-04-22 20:01:22
    One other thing, the change and lost password function sends you to a screen that reads: Server Error in '/' Application. -------------------------------------------------------------------------------- Retrieving the COM class factory for component with CLSID {E5FF9F62-0E7C-4372-8AD5-DA7D2418070C} failed due to the following error: 80040154.

  •   Level 10   
    (10965) points
    Autel Support

    2013-04-23 22:56:11

    Pls check your email.

  •   Level 1   
    (0) points
    va8er

    2013-06-02 14:26:34

    Reply to 3 floor: dear support, i too have the same problem with craigmcmurdo, hope you could also help me in this problem. thanks!

  •   Level 10   
    (10965) points
    Autel Support

    2013-06-03 01:33:26

    Hi, va8er, pls send your problem to our support@auteltech.com.

  •   Level 1   
    (0) points
    va8er

    2013-06-07 04:46:22

    Reply to 5 floor: just send it today, thank you,
1
  Total1 Pages